Effective Date: October 6, 2026

Welcome to the official Shipping Policy of STARFIT MÉXICO, accessible at www.starfitmex.com. This policy outlines all clear, standardized rules for order processing, delivery arrangements, shipping fees, expected timelines, and post-delivery support for all compact fitness tool orders placed on our platform. We are committed to making every step of your shopping experience smooth, predictable and reliable, so you can receive your portable workout gear on schedule and start building your regular home workout routine without unnecessary delays. All terms in this policy apply to all orders submitted through our official website, and by placing an order with us, you acknowledge that you have fully read and understood all rules outlined below.

1. Order Processing Timeline

Once you successfully complete payment for your order, our in-house warehouse team will start processing your request within 24 working hours on all business days, excluding weekends and official Mexican public holidays. Before dispatching your package, our staff will conduct a full double check on the items in your order: verifying that every selected compact fitness tool including resistance bands, compact massage rollers, adjustable gliding discs and accompanying user guides, free accessories are intact, and that no product has manufacturing defects or packing errors. You will receive an automatic order confirmation email at the email address you provided during checkout immediately after payment, and a second shipping notification email once your parcel is dispatched from our warehouse, which will include a unique tracking number that you can use to monitor the real-time status of your delivery.

2. Shipping Fee & Free Shipping Eligibility

Our standard shipping rate for all orders that do not meet the free shipping threshold is calculated based on the total weight of your package and the distance to your delivery address, with a transparent flat rate of 8 EUR for all domestic shipments across Mexico. Per the terms listed on our FAQ page, free standard shipping is automatically applied to all orders with a total value over 95 EUR, no extra discount code is required to unlock this benefit. Once your order total meets the free shipping requirement, the corresponding shipping fee will be directly deducted from your total checkout amount, and you can view the adjusted final payment figure on your order confirmation page before you proceed to complete the payment.

3. Estimated Delivery Timelines

All estimated delivery timelines we state are counted from the day after your order is dispatched from our warehouse, following the processing of your payment and the final quality check of your products:

• For most urban areas across Mexico, standard local delivery normally takes 2 to 5 working days, as noted on our public FAQ section.
• For remote suburban, rural, or less populated areas outside of major urban centers, the estimated delivery window will be extended slightly to 5 to 8 working days, as additional time is required for last-mile logistics partners to reach these locations.

We will keep you informed via email if there are any unforeseen extreme circumstances such as severe extreme weather, temporary public transportation restrictions, or unexpected logistics system adjustments that may cause a minor delay to your delivery, and we will provide you with real-time updates about your shipment status as soon as we receive notifications from our delivery partners.

4. Delivery Notes & Receipt Confirmation

Please make sure that the full delivery address you submit when placing the order is complete and accurate, including your full name, detailed street number, neighborhood name, city, postal code, and valid contact phone number, so that our logistics team can locate your address and contact you smoothly when the delivery arrives. We recommend that you arrange to be present at the designated delivery address to sign for your parcel when it is out for delivery. If you are not available at the delivery location when the courier first visits, our logistics partner will leave a delivery notification slip to inform you of the alternative pickup point nearest to your location, and you can collect your package there within 7 calendar days.

Before you sign for the parcel, please take a moment to check that the outer packaging of the package is intact and has no obvious signs of severe damage or tampering. If you find the outer packaging is severely damaged when you receive the parcel, you have the full right to refuse to sign for the delivery, and contact our customer support team immediately, so we can arrange a re-dispatch of your products for you at no extra cost.

5. Support & Contact Information

If you have any questions about your order status, shipping timeline, need to adjust your delivery address before the parcel is dispatched, or require further assistance related to your shipment, you can reach our dedicated shipping support team at any time through our official channels:

• Contact Email: [email protected]
• Contact Phone Number: +52 55 6478 6399‌
• Physical Contact Address: Efrén Rebolledo 34A, Col. Obrera, Cuauhtémoc, C.P. 06800, Ciudad de México, México

Our team will respond to all shipping-related inquiries within 2 working days, and we will always work with you to resolve any delivery-related issues properly to make sure your shopping experience with STARFIT MÉXICO is completely worry-free.