Effective Date: October 6, 2026

Welcome to the Terms of Service of STARFIT MÉXICO, officially accessible via www.starfitmex.com. These terms constitute a legally binding agreement between you as the user, visitor, or registered customer of our e-commerce platform, and STARFIT MÉXICO, the operator of this compact fitness equipment retail website. By accessing, browsing, registering an account, placing an order, or using any feature of our platform, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), that you have the full legal authority to enter into this agreement, and that you have read, understood, and agreed to every provision outlined in these Terms of Service in full. If you do not agree to be bound by any clause contained in this document, you are not authorized to access or use our website for any purpose, and you must discontinue all interaction with our platform immediately.

1. Platform Overview and Acceptable Use Guidelines

STARFIT MÉXICO is a specialized e-commerce platform founded by a team of dedicated fitness lovers, built around our shared observation that countless people struggle to squeeze regular, consistent workouts into packed daily schedules, or lack sufficient space at home to accommodate bulky, heavy fitness equipment. Our core offering is a carefully curated collection of compact, rigorously tested portable workout gear, ranging from multi-tension resistance bands, travel-friendly compact massage rollers, low-impact adjustable gliding discs, and other small, durable fitness accessories that are designed to fit seamlessly into tight home corners, small office work desks, and limited space studio apartments across Mexico. Every product listed on our site has gone through repeated quality testing to ensure long-term durability and practicality, so our customers can build simple, effective regular workout routines without paying for expensive recurring gym memberships or purchasing space-consuming fitness machines.

When you use our platform, you agree that you will not engage in any of the following prohibited activities:

• You will not use our website for any unlawful, fraudulent, or unauthorized purpose, including attempting to extract sensitive personal data of other registered users, submitting fake payment information to process unauthorized transactions, or listing our copyrighted product images and descriptions on third-party retail platforms without our explicit prior written permission.
• You will not carry out any automated access activities including web scraping, bot crawling, or distributed denial-of-service attacks against our website servers, in a way that disrupts the normal operation of our platform for other legitimate visitors.
• You will not upload any malicious code, virus, or harmful program file to our platform, nor post any defamatory, discriminatory, obscene, or illegal content in the product review section, customer feedback form, or any other public interactive area of our website.
• You will not impersonate the identity of other individuals, entities, or STARFIT MÉXICO authorized staff when interacting with our customer service team, nor attempt to gain unauthorized access to the user accounts of other registered customers on our platform.

We reserve the full right to immediately suspend, restrict, or permanently terminate your access to our website without prior notice if we determine, at our sole reasonable discretion, that you have violated any of the acceptable use rules outlined above. Such a restriction will not affect any of your existing legal rights related to fully paid, already delivered valid orders that you have completed on our platform before your account access is restricted.

2. User Account Registration and Security Obligations

To access certain premium features of our platform including order history tracking, personalized product recommendation, and saved delivery address management, you may choose to register a user account on our website. When you complete the account registration process, you agree to provide accurate, complete, and up-to-date personal information, and you will update your account details promptly whenever any of your submitted information changes, to keep all your account-related records current and non-misleading.

You are fully and solely responsible for maintaining the confidentiality of your account login credentials, including your account password, and all activities that take place under your registered user account. You agree to notify our support team immediately if you become aware of any unauthorized access to your account, or any security breach that compromises your account login information. STARFIT MÉXICO will not be liable for any loss or damage arising from your failure to fulfill your account security obligations, including failing to keep your password secure, or failing to notify us of a confirmed unauthorized account access event in a timely manner.

You may submit a request to permanently cancel your user account at any time by contacting our customer service team via our official contact channels. After your account cancellation request is fully processed, we will securely delete all your non-essential personal data in compliance with our published Privacy Policy, except for the limited order-related records that we are legally required to retain to meet Mexican tax regulations, consumer protection requirements, and dispute resolution needs.

3. Product Information, Pricing, and Order Acceptance

We make every reasonable effort to ensure that all product descriptions, product images, functionality demonstrations, and specifications listed on our www.starfitmex.com website are as accurate and consistent as possible with the actual physical fitness products we sell. However, minor non-subtle differences that may be caused by different display screen color calibrations, or tiny manufacturing adjustments made by our product suppliers to improve user experience, do not count as material defects that make the product non-conforming to the listing description. If you have specific questions about the specifications, size, weight, or applicable usage scenarios of any of our compact fitness tools before placing an order, you can reach out to our customer service team for detailed clarification at any time.

All product prices displayed on our website are denominated in EUR, and the listed prices do not include applicable value-added tax or shipping fees, unless the corresponding fee description is clearly marked on the specific product page. We reserve the right to adjust the pricing of any product in our collection at any time, without issuing prior individual notification to users. The price that will be applied to your order is the exact price displayed on the product page at the moment you complete your checkout process and submit your valid payment.

Please note that the submission of an order on our platform constitutes a purchase offer that you send to STARFIT MÉXICO, rather than a confirmed binding sales contract. We carry out a manual order validation process for every submitted order, to verify product inventory status, payment legitimacy, and delivery address validity. Our formal acceptance of your order, and the formation of a binding sales contract between us, only takes place after we send you the official shipping confirmation email that notifies you your ordered items have been dispatched from our warehouse. In the rare scenario that the product you ordered is out of stock unexpectedly, or the listed price has an obvious clerical error that is far lower than the normal market value of the fitness product, we reserve the right to reject your submitted order before it is dispatched, issue a full refund back to your original payment method, and notify you of this arrangement via email within 3 working days.

4. Payment Terms

All payments for orders placed on our platform can be completed through the certified, regulated third-party payment service providers that we have integrated on our checkout page. By submitting your payment information during the checkout process, you confirm that you are the legitimate authorized holder of the payment card, digital wallet, or payment account you are using, and that you have sufficient available funds to cover the full cost of your order.

As explicitly outlined in our published Privacy Policy, we do not store your full sensitive payment credentials including complete bank card numbers, payment passwords, or verification codes on our own local servers. All payment processing activities are handled by our compliance-vetted payment partners, who operate in full accordance with Mexican financial regulatory requirements and global payment card industry data security standards. You agree that we have the right to conduct necessary payment fraud verification checks for any submitted order, and we may request additional identity verification documents from you if our system flags unusual transaction activity, to protect both you and our platform from potential fraudulent payment risks.

5. Shipping, Delivery, and User Responsibilities

All order processing and shipping services follow the exact terms outlined in our official Shipping Policy, which is incorporated as a reference part of these Terms of Service. After you complete the checkout and make the payment for your order, our warehouse team will process your request within 24 working hours on business days, excluding weekends and official Mexican public holidays. We offer free standard shipping for all orders with a total value over 95 EUR, and standard flat rate shipping of 8 EUR for all domestic shipments across Mexico for orders that do not meet the free shipping threshold.

The standard local delivery normally takes 2 to 5 working days across most urban areas, and 5 to 8 working days for remote suburban and rural areas. You are responsible for ensuring that the delivery address, contact phone number, and recipient full name you provide during checkout are complete, accurate, and easy for our logistics partners to verify. If you provide an incomplete, invalid, or incorrect delivery address that results in your parcel being returned to our warehouse, you will be required to cover the additional re-shipping fee if you wish us to dispatch the package to your corrected address for a second time. You agree to inspect the outer packaging of your parcel carefully before you sign for the delivery, and notify our customer service team immediately if you find obvious signs of severe damage or tampering to the package.

6. Returns, Refunds, and Exchange Rules

All return, refund, and exchange activities on our platform are governed strictly by the terms laid out in our official Refund and Returns Policy, which is fully integrated into these Terms of Service. We explicitly state and reaffirm here that pure “refund only” requests, where you ask for a full or partial refund without returning the physical purchased product back to our designated warehouse address, will not be approved under any normal circumstances, to protect the legitimate interests of all our customers and keep our product pricing fair and affordable for every user.

To be eligible for a return, your requested product must be unused, unwashed, unmodified, kept in its original factory sealed packaging, with all accompanying tags, user guides, accessories, and free promotional gifts intact. You must submit your return application within 30 calendar days from the date you receive your ordered product. After our warehouse team receives the returned item and completes the inspection to confirm the product meets all eligibility requirements, we will process your full refund to your original payment method within 7 to 10 working days, or arrange a free product exchange for you based on your selected resolution option.

The only exception to the no refund only rule applies to extremely rare confirmed scenarios where the product you received has severe manufacturing defects, and returning the item is proven to be completely unfeasible after our full independent investigation. All such special cases will be reviewed and responded to within 5 working days, following the requirements of relevant Mexican consumer protection regulations.

7. Intellectual Property Rights Protection

All content published on the www.starfitmex.com website, including but not limited to product images, product description texts, customer testimonial content, platform logo, website interface design, original workout guide content, video demonstration materials, and all other digital assets on our platform, are the exclusive intellectual property of STARFIT MÉXICO. These works are protected by Mexican copyright laws, international copyright treaty provisions, and other applicable intellectual property regulations.

You may not reproduce, distribute, modify, publicly display, or commercially exploit any of our copyrighted content for any non-personal purpose without obtaining our explicit prior written authorization. You acknowledge that any unauthorized commercial use of our intellectual property assets constitutes a violation of these Terms of Service, and we reserve the right to pursue all available legal remedies for such violations, including claiming compensation for all related losses and damages caused by the unauthorized use.

When you submit a product review, user testimonial, feedback content, or other user-generated content to our platform, you grant STARFIT MÉXICO a permanent, non-exclusive, royalty-free, sub-licensable, and transferable license to use, reproduce, modify, distribute, and display that submitted content in connection with our platform operation and brand promotion activities. You confirm that you own all the legal rights to the user-generated content you submit, and that the content does not infringe the intellectual property rights, privacy rights, or other legitimate legal rights of any third party.

8. Limitation of Liability

To the fullest extent permitted by applicable Mexican law, STARFIT MÉXICO, our directors, employees, operational partners, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, your purchase of our fitness products, or any other activities related to these Terms of Service. This includes but is not limited to lost profits, lost business revenue, lost data, or personal injury damages that are not directly caused by our gross negligence or intentional misconduct.

In no event shall the total aggregate liability of STARFIT MÉXICO for any and all claims arising from your use of our platform exceed the total actual amount you paid to us for the specific order that gives rise to the corresponding claim. Certain jurisdictions do not allow the exclusion of implied warranties or the limitation of consequential damages, so some of the above limitations may not fully apply to you according to the local mandatory legal provisions that apply to your specific residence location.

9. Modifications to Terms and Governing Law

We reserve the full right to update, modify, or revise the provisions of these Terms of Service at any time, to adapt to new business operation requirements, updated regulatory rules, or new platform feature launches. When we make substantial changes to these terms, we will prominently post the revised version on the homepage of www.starfitmex.com, clearly mark the new effective date of the updated terms, and take reasonable steps to notify registered users of the major changes. Your continued use of our platform after the effective date of the revised terms will be regarded as your full acceptance of all the updated provisions.

These Terms of Service are governed by, and interpreted in accordance with the laws of the United Mexican States. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or your purchase of products from STARFIT MÉXICO will be submitted to the exclusive jurisdiction of the competent courts located in Mexico City.

10. Contact Information

If you have any questions, concerns, or inquiries about any provision outlined in these Terms of Service, you can reach our team at any time through our official contact channels:

• Company Name: STARFIT MÉXICO
• Official Website: www.starfitmex.com
• Contact Email: [email protected]
• Contact Phone Number: +52 55 6478 6399‌
• Physical Contact Address: Efrén Rebolledo 34A, Col. Obrera, Cuauhtémoc, C.P. 06800, Ciudad de México, México

Our dedicated support team will respond to your inquiry within 3 working days, and we will work to resolve any issues or clarify any doubts you may have about these service terms to deliver a transparent, trustworthy shopping experience for every customer.